Frequently asked questions

Why should I trust nyXL?


Unlike other VPN providers, which claim to not log your web activity yet use closed-source software and servers, nyXL uses the open-source Outline suite. Not only is this incapable of logging your web activity, it's open-source which means you can make sure of this yourself. If you don't have a degree in computer science, you can rest assured in knowing it's been audited by both Radically Open Security and Cure53.




What makes nyXL better?


Thanks to the Outline protocol, nyXL is able to bypass sophisticated methods of blocking such as DNS, content, and IP blocking. In our testing we have found that nyXL is able to bypass strict firewalls where other popular VPNs have failed. We also found that nyXL offers a considerable speed advantage over other VPN providers thanks to our ultra-fast cloud servers.




How many devices?


Your subscription covers all your personal devices! And nyXL works on all major operating platforms. Get it on iPhone, Android, Windows, Mac, Chrome, and Linux.




How is nyXL so cheap?


nyXL is over five time cheaper than other VPNs thanks to our scalable cloud infrastructure. This allows us to avoid unnecessary costs whilst improving performance over traditional VPNs.




How many countries?


nyXL is designed to bypass strict firewalls and hide your internet activity from eavesdroppers. As such, all our servers are based in Australia as this allows for ultra-fast speeds and unhindered access to the open internet. However, if you would like us to support multiple countries in the future, please let us know by clicking the chat icon or emailing us.




What if I don't like it?


If at any point within the first 30 days of your subscription you decide that nyXL is not for you, let us know by clicking on the chat icon or by sending us an email to support@nyxl.com.au and we'll be happy to offer you a full refund! On top of this, your subscription is commitment free so you can cancel at any time.